Legal
Privacy Policy
Last Updated: December 2024
At TWO, we are committed to protecting your privacy and being transparent about how we collect, use, and protect your personal information. This Privacy Policy describes our data practices for the TWO mobile application and related services.
1. Information We Collect
1.1 Account and Identity Information
When you create an account or use our services, we collect:
- Authentication credentials and unique identifiers necessary for account security
- Email address and display name
- Account type and subscription status
- Device identifiers to maintain session continuity
1.2 Drinking Behavior and Goal Information
To provide personalized support and track your progress, we collect:
- Information about your drinking days and alcohol-free days
- Drink counts and session data
- Your selected drinking days and schedule preferences
- Goal setting and progress information
- Reset period tracking data
This information helps us provide accountability, track your adherence to the 2-2-2-2 framework, and deliver personalized insights and reminders.
1.3 Usage and Analytics Data
When you use TWO, we collect:
- App usage patterns and feature interactions
- Session timestamps and duration
- Streak information and milestone achievements
- Notification preferences and response rates
- Device type, operating system, and app version
1.4 Device and Session Information
To maintain your session and provide a seamless experience, we store:
- Session identifiers in local device storage
- User preferences and app settings
- Cached data for offline functionality
- Push notification tokens for reminders and alerts
1.5 Subscription and Payment Information
We work with third-party payment processors to handle subscriptions. Information related to your subscription status and entitlements is collected and synchronized to ensure consistent access to premium features across your devices.
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our services: Deliver the 2-2-2-2 framework tracking, maintain your progress history, and offer personalized reminders and insights
- Authenticate and secure your account: Verify your identity and protect against unauthorized access
- Manage subscriptions and access: Determine feature entitlements, enforce usage limits, and synchronize your premium status
- Personalize your experience: Customize reminders, recommendations, and motivation based on your progress and preferences
- Analyze and optimize: Generate insights from usage patterns to improve app features and user experience
- Communicate with you: Send necessary notifications, weekly planning reminders, streak updates, and respond to your inquiries
- Ensure accountability: Track your adherence to the system and provide visibility into your commitment
3. Data Storage and Third-Party Services
3.1 Local Storage
Certain data is stored locally on your device to enable offline functionality and improve performance. This includes your drinking schedule, streak information, progress data, and app preferences. Local data can be cleared by deleting the app or clearing app data through your device settings.
3.2 Cloud Storage and Processing
We use secure cloud infrastructure to store and process your data, ensuring synchronization across devices and providing backup capabilities. Your data is transmitted using industry-standard encryption.
3.3 Third-Party Service Providers
We work with trusted third-party service providers to deliver our services:
- Authentication Services: To securely manage user accounts and authentication
- Database and Backend Services: To store and synchronize your data across devices
- Payment Processing: To handle subscription purchases and manage entitlements
- Analytics Services: To understand usage patterns and improve the app
- Notification Services: To deliver reminders and alerts
These providers are contractually obligated to protect your data and use it only for the purposes we specify.
4. Data Retention and Deletion
We retain your information for as long as your account is active or as needed to provide you services. You have control over your data:
- Progress Data: You can reset your progress data at any time through the app settings
- Account Data: You can request deletion of your entire account and associated data by contacting us
- Session Data: You can clear your session and locally stored data by logging out or uninstalling the app
Upon account deletion, we will remove your personal data from our active systems within a reasonable timeframe, though some data may be retained in backups for a limited period as required by law or for legitimate business purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
- Encryption of data in transit and at rest
- Secure authentication mechanisms
- Regular security assessments and updates
- Access controls and monitoring
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access your personal data
- The right to correct inaccurate data
- The right to delete your data
- The right to restrict or object to certain processing
- The right to data portability
- The right to withdraw consent
To exercise these rights, please contact us using the information provided below.
7. Children's Privacy
Our services are not intended for children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without appropriate consent, we will take steps to delete that information.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy in the app or through other appropriate channels. Your continued use of our services after such changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: contact@trytwo.app
We will respond to your inquiry within a reasonable timeframe.